CRM Software Comparison

Zendesk

Name: Zendesk - Cloudbased CRM solution - CRM Discounter
SKU: zendesk
Price: 19.00 EUR
Availability: InStock

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Free trial version

Try out the software for free

Perfect for entrepreneurs

For SMEs MKB and large companies

Suitable for teams

Use with your entire team

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SKU: zendesk

Description
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Fast Deployment Alle klantkanalenGrip op salespipeline

Zendesk offers a cloud-based platform for customer service and support solutions. The platform provides various tools for managing customer interactions, including ticketing systems, live chat, phone support, community forums, and more. Zendesk has customers worldwide and serves businesses of all sizes, from small startups to large enterprises.

Price: from € 19,00 per license Trial: 30 dagen

About Zendesk

Zendesk is a CRM software company based in San Francisco, California. Founded in 2007, the company offers a cloud-based platform for customer service and support solutions. The platform offers several tools for managing customer interactions, including ticketing systems, live chat, phone support, community forums, and more. Zendesk has customers all over the world and serves businesses of all sizes, from small start-ups to large enterprises. Zendesk’s goal is to help businesses deliver better customer experiences and help them better understand and support their customers.

Platforms

8.8Expert Score

Pros and cons

PROS

Ticket management with automated workflow
Excellent support in 5 languages
More than 100 integrations
Knowledge base and help desk
Community forum
Open API

CONS

Fairly pricey for SMEs
High learning curve
Only basic collaboration features

Pricing

Integrations

Features

Sales

Sales (attributen)	Appointment reminders, Calendar in software, Capture contact moments, Categorize relations, Connect account manager, Create task lists, Document management, Forecasting, Keep track of appointments & tasks, Leadscoring, Manage customer base, Mobile app available, Project management, Sales pipeline, Workflow management

Support

Support (attributen)	Chatbot, Communityforum, CRM system, Customer portal, Customer reviews, Facebook Messenger, Knowledge base, SLA management, SMS, Taskmanagement, Teaminbox, Ticketing, Twitter DM, WhatsApp, Workflow management

Chat

Chat (attributen)	Chatbot, CRM system, Customer reviews, Facebook Messenger, Livechat, Machine based routing, Machine Learning, PSP, Ticketing, Triggers, Twitter DM, Webchat, WeChat, WhatsApp

CRM (US, UK)

CRM (US, UK)	Automated Routing, Case Management, Contact Management, E-mail Automation, E-mail Tracking, Email, Interaction Tracking, Knowlege Base, Lead Scoring, List Segmentation, Live Chat, Mobile App, Phone, Role-based Security Measures, Sales Forecasting, Survey Builder, Task Management, Web Form Builder, Workflow Management